Frequently Asked Questions
Here are answers to the most common questions about ordering, flavors, and policies:
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Custom sugar cookies start at $55 per dozen. Final pricing may vary based on flavors, design complexity, number of colors and level of detail. A quote will be provided with your invoice with exact pricing for your custom set.
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I make custom royal-icing decorated sugar cookies to match your event’s theme. I do not offer undecorated cookies like chocolate chip or drop cookies, etc.
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To keep quality consistent, orders under 3 dozen are limited to one flavor; orders of 3 dozen or more can choose up to two flavors total.
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Custom orders typically require advance notice, as availability is limited. If you need a quicker turnaround, feel free to reach out— last-minute requests may be considered on a case-by-case basis depending on availability and design complexity. If booking within 7 days of intended pick-up, full payment is required at the time of ordering.
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Yes. A 50% non-refundable deposit is required to reserve your order date. The remaining balance is due 7 days prior to pickup or delivery. Orders placed within 7 days of pickup require full payment at the time of booking. Production begins once full payment is received.
If final payment is not received by the 7-day mark, the order may be canceled and the deposit forfeited.
A reminder will be sent prior to the final payment due date.
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Because each order is custom and made to order, deposits are non-refundable. Orders may be canceled prior to the final payment deadline (7 days before pickup). Once full payment is received, orders cannot be canceled or refunded.
Orders placed within 7 days of pickup require full payment at booking and are not eligible for cancellation.
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I am located in Thurmont, MD and serve Frederick County and surrounding areas. Local pickup is free of charge and encouraged—exact pickup details are shared after order confirmation.
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I do not offer shipping. Delivery is available as an optional add-on for orders of 2 dozen cookies or more, based on availability.
Local delivery starts at $15 within the Frederick/Thurmont area. Outside of Frederick County, fees increase and may vary based on distance. Delivery is offered on select days and times.
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No. Cookies are not gluten-free or dye-free and are made in a home kitchen that handles common allergens. Cross-contamination cannot be avoided.
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No. Pre-sale items are pre-designed and cannot be modified. These sets are offered in limited quantities for specific pickup dates.
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Custom cookies are sold by the dozen. Pre-sale items may be available in smaller quantities when offered.
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Cookies are individually sealed for freshness and packaged carefully for pickup. Cookies that are sealed and at room temperature can last for weeks, or frozen for months.
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Inspiration photos are welcome and used as a guide. I do not copy other cookie artists’ work. Because each cookie is hand-decorated, slight variations in color and design are normal.
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Custom cookies are essentially edible art. Each set is baked from scratch, thoughtfully designed, and decorated by hand—a process that takes hours and days, not minutes. Pricing reflects the care, attention to detail, and quality that go into every order.
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Due to the cookies being perishable and made to order, all sales are final once you receive them. If there’s a concern with your order, please contact me within 24 hours of receiving them with photos so I can review.